Plumbing FAQs — Master Blasta Plumbing Services

Question 1

How do I know if I have a blocked drain?

Accepted Answer

Slow-draining sinks, gurgling pipes, bad odours, or water backing up in toilets are the main signs. Call 0487 810 593 before it gets worse.

Question 2

What causes blocked drains?

Accepted Answer

Tree root intrusion, grease build-up, hair and soap scum, flushed foreign objects, or a collapsed pipe. We use CCTV cameras to find the exact cause before recommending a fix.

Question 3

Can I use chemical drain cleaners?

Accepted Answer

No — we don't recommend it. Chemicals damage older pipes, harm the environment, and rarely fix the root cause. High-pressure water jetting is safer and far more effective.

Question 4

How long does a hot water system last?

Accepted Answer

Electric and gas systems last 8–12 years; heat pumps up to 15 years. If yours is over 10 years old and playing up, replacement is usually more cost-effective than repair.

Question 5

Why is my hot water running out quickly?

Accepted Answer

Likely a faulty thermostat, failing element, sediment build-up, or a tank that's too small for your household. We can diagnose and fix it same day in most cases.

Question 6

Gas, electric, or heat pump — which should I choose?

Accepted Answer

Heat pumps are the most energy-efficient and attract government rebates. Gas is fast and reliable. Electric is the simplest to install. We'll recommend the right fit for your home and budget.

Question 7

Do you offer 24/7 emergency plumbing?

Accepted Answer

Yes — 24/7 emergency plumbing across the Northern Rivers. Call 0487 810 593 any time for burst pipes, gas leaks, flooding, or sewage issues.

Question 8

What should I do while waiting for the plumber?

Accepted Answer

Burst pipe: turn off your main water shutoff valve. Gas leak: turn off gas at the meter, open windows, leave the building, don't touch switches. Call us and we'll guide you through it.

Question 9

How quickly can you respond to an emergency?

Accepted Answer

We aim to be on-site within 60 minutes across the Northern Rivers. We'll give you an honest ETA when you call — no vague windows.

Question 10

Are you a licensed plumber?

Accepted Answer

Yes — NSW Plumbing Licence No. 230095C, fully insured. Always ask to see a licence before letting any plumber work on your property.

Question 11

Do you provide written quotes?

Accepted Answer

Yes — always, before we start any work. Straightforward jobs can often be quoted over the phone; larger projects get a site visit first.

Question 12

What areas do you service?

Accepted Answer

The full Northern Rivers — Lismore, Casino, Ballina, Byron Bay, Mullumbimby, Kyogle, Alstonville, Lennox Head, Brunswick Heads, Ocean Shores, Nimbin, Bonalbo, and Grafton. Not sure? Just call.

Frequently Asked Questions

Blocked Drains

Hot Water Systems

Emergency Plumbing

Costs & Licensing

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